Refund policy

Welcome to EaseKarts.shop. Customer satisfaction is our priority. Please read our Return & Refund Policy carefully before placing an order.

1. Open Delivery

We offer Open Delivery on eligible orders, allowing you to inspect your package before accepting it. Please check the product carefully at the time of delivery.

2. 4-Day Return Window

If you receive a damaged, defective, incorrect, or non-functional product, you may request a return or replacement within 4 days of receiving your order.

To be eligible for a return, the product must:

  • Be unused and in its original condition.
  • Include all original accessories, manuals, and packaging.
  • Be returned with the original invoice or proof of purchase.

3. Non-Returnable Items

The following items cannot be returned or refunded:

  • Products damaged due to misuse, accidents, or improper handling.
  • Items showing signs of use or physical damage caused after delivery.
  • Products without original packaging or missing accessories.
  • Personal care or hygiene products that have been opened or used, unless they are defective.

4. Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Your refund will be processed within 3–7 business days.
  • Refunds will be issued using the original payment method whenever possible.
  • For Cash on Delivery (COD) orders, refunds may be sent via bank transfer, mobile wallet, or another mutually agreed method.

5. Replacements

If you receive a defective or incorrect item, we will provide a replacement at no additional cost, subject to product availability.

If a replacement is unavailable, a full refund will be offered.

6. Return Shipping

If the return is due to our error (wrong, damaged, or defective product), we will cover the return shipping costs.

If the return is requested for any other reason, the customer may be responsible for the return shipping charges.

7. Order Cancellation

Orders may be cancelled before they are shipped.

Once an order has been dispatched, it cannot be cancelled. However, if it qualifies under this policy, you may request a return after delivery.

8. How to Request a Return

To request a return or refund, please contact our customer support with:

  • Your order number
  • Your full name
  • Photos or videos showing the issue (if applicable)
  • A brief description of the problem

Our support team will review your request and guide you through the next steps.

9. Contact Us

If you have any questions about this Return & Refund Policy, please contact our customer support through the contact information provided on EaseKarts.shop.